Politique de remboursement

Return Rules

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at makopetsupplies@gmail.com. Please note that returns will need to be sent to the following address: 

Unit 19C, Raleigh Hall Industrial Estate, Eccleshall, Stafford ST21 6JL

If your return is accepted, we’ll send you instructions on how and where to send your package via Royal Mail, if you are not able to use Royal Mail then please let me know and we will arrange a different return method or waive the return fees. Items sent back to us without first requesting a return may not be accepted and you will be charged return postage.

Return postage may be subject to an individual item basis, any faulty items we will provide a full refund and return postage once proof of the fault has been shown.

You can always contact us for any return question at makopetsupplies@gmail.com.

Custom Items

I.e. items where you have input special lengths, widths, leather, ring finish etc... Cannot be refunded due to our inability to clean and resell these items. In cases where the refund is due to a fault this is of course waived and we will do all we can to rectify the issue in a timely manner.

In cases where a refund has been requested and is a product I believe I'm able to resell such as a standard length and item colour I can override this and process a refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If the item is not inspected and damage is found at a later date, then Mako Pet Supplies and Partners withhold the right to ask for reasonable proof of existing damage prior to wearing.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products.  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If the product is not faulty, you will be liable to cover any postage overages as a result of return international shipping policy. Please message me first before sending items back.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at makopetsupplies@gmail.com.